Refund & Cancellation Policy
Last Updated: August 7, 2026
1. Refund Eligibility Windows
We strive for 100% satisfaction and clear communication. Refund requests are governed by the following milestone windows:
- Before Design/Development Commences: Full 100% refund eligible if cancelled within 24 hours of order placement prior to engineering kickoff.
- During Active Development Phase: Partial refund eligible (minus a nominal 15% administrative & initial setup fee).
- Post Final Live Delivery: Orders are non-refundable once final source code and live platform deployment has been executed.
2. 30-Day Post-Launch Bug Fixing Warranty
[Warranty Guarantee]: Every completed project includes a dedicated 30-Day Post-Launch Warranty. Any technical bugs, layout glitches, or performance issues identified within 30 days of live deployment will be resolved free of charge.
3. Scope Changes & Add-on Adjustments (~5% Nominal Fee)
[Scope Adjustment Policy]: If you request minor or major custom feature changes mid-way or post-kickoff, adjustments are handled transparently at minimal add-on charges (typically ~5% of package price).
4. How to Submit a Refund Request
To initiate a cancellation or refund request, send an email to support@onewebonline.in with your Order Reference ID. Approved refunds are processed back to the original payment method within 5–7 business days.